In the event five (5) innings of a game are not completed, except when the home team is in the lead at the end of 4 ½ innings, your ticket will be good for any future regular season home game and may be exchanged at the Kansas City Monarchs box office for a ticket of equal or lesser value, subject to availability. No refunds, no exchanges of expired tickets, except as above. No exchanges will be made for complimentary tickets. Note: if a game is called due to inclement weather or other circumstances after five (5) innings (4 ½ if the Monarchs are ahead) have been played, a game is considered “official,” and tickets will not be valid for exchange.
Group Tickets for games rained out or postponed due to rain/weather may be exchanged one of two ways:
- Group members may retain their tickets and exchange them individually for a future regular season game in accordance with the individual ticket policy outlined above.
- If the outing cannot be rescheduled, then the number of tickets purchased will be reimbursed in the form of ticket vouchers good for any game(s) later that season. (I.E. if you purchased 50 tickets, you would receive 50 ticket vouchers of equal value to redeem for any game(s) later that season. Vouchers do not have to be redeemed all at once.
Group Packages including food
If an official game is not recorded due to inclement weather (4 ½ innings) and the food for your package was not served—the entire outing (tickets & food) can be moved to a future game during the current season or for a future game in the following season
If an official game is not recorded due to inclement weather (4 ½ innings) and the food for your package was served—the ticket portion of your outing can be moved to a future game during the current season or for a future game during the following season, but the food portion would NOT be eligible to be rescheduled.
Promotions for games rained out or postponed due to rain/weather
Distribution of promotional items is for fans in attendance only.
Game times, promotional dates, and distribution are subject to change and/or rescheduled. Fans can check www.monarchsbaseball.com or follow us on our social media outlets (Facebook, Twitter, Instagram) to see when/what promotions are happening.
Rain Policy Terminology
Rain Delay: a game that is under a rain delay is an official delay but may resume play later that day. Tickets cannot be exchanged as a side effect of a rain delay.
Rainout/Postponed: a game that is rained out or postponed will not be played that day due to inclement weather or other circumstances. In the event of a rain out or postponement, your ticket will be good for any future regular season game and may be exchanged at the Monarchs box office for a ticket or equal or lesser value, subject to availability.
The Monarchs are not responsible for tickets that are shared or resold, after the initial transaction takes place at the Kansas City Monarchs ticket office, online at monarchsbaseball.com or its ticket sales partners. Kansas City Monarchs management reserves the right to revoke a ticket at any time. All tickets purchased within 10 days of the game will be left at the Will Call window at Legends Field located at Gate B or will be emailed to your phone. The Kansas City Monarchs are in the process of going digital so we prefer the email method.